Terms + Conditions
This website is owned and operated by Urban Hive Collective Ltd T/A The Hive (The Hive), 11476930, whose registered address is 24 Rodney Road, Cheltenham, Gloucestershire, GL50 1JJ. These terms and conditions apply to the use of this website and/or placing an order (including booking a class, treatment or event). You agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
Use of the website
You warrant that:
The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to your Personal Data by updating these details on your online account.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Information displayed on the website related to pricing and service availability is subject to change by The Hive without notice.
Class bookings can be cancelled up to 4 hours in advance only online. If you paid by using your Hive Card, your class will be credited back to your account. Refunds and credits can take up to five days.
Any cancellations made within 4 hours of the class start time will not be credited back to your pass or refunded, save at the discretion of the Head of Studio.
Please sign into your class minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space will be opened up to allow drop ins. If the space is filled and we cannot accommodate you in class this will be treated as a late cancelation and your class will not be credited or refunded.
If you are on an unlimited membership and you late cancel or no-show 3 times over a month period, the option to book online will be withdrawn for a period of one month.
Therapies + Coaching
We operate a strict 24-hour cancellation policy on behalf of the therapists or coaches. For cancellations made with less than 24-hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee in these circumstances.
You will be sent a reminder prior to your appointment to enable you to comply with this policy.
Workshops + Events
All courses, workshops and events must be fully paid for prior to commencement. For courses, workshops or any other events we can only provide a refund (minus a 10% + VAT admin fee) for cancellations made more than 28 days before the start date. For cancellations less than 28 days before the course or workshop there will be no refunds or transfers unless:
the workshop is full and your place can be filled from a waiting list, or
you are sick/injured/pregnant and can provide a doctor’s note to the effect that you are unable to attend
In these cases, we will refund the fee, minus a 20% + VAT admin fee.
If a course or workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event.
All Hive teachers, coaches and therapists are self-employed. All payments for these services are accepted by The Hive on behalf of the teacher or therapist.
We have a rigorous vetting process but you should assure yourself of the qualifications and experience of your teacher, therapist or coach.
Promotions + discounts
Concessionary discounts are offered to full time students, seniors over 65, job seekers and those registered as disabled. The concessionary discount is 20% off all classes (excluding promotional passes and community classes). Suitable identification must be provided in centre to prove eligibility – concessionary discounts cannot be applied for online orders placed on this website.
Corporate discounts can be provided on request. For further information, contact us at email@example.com
Promotions cannot be combined or backdated.
Payment + Memberships
The Hive Card is like our version of a Pay As You Go card. Think Oyster cards but for wellness.
Manage your wellness budget by deciding on how much you want to top up and when and then go to any class you like at a discounted rate, along with receiving a 10% discount on our other goods and services.
You can register for a Hive account the first time you visit. When you register for your Hive Card you must put a minimum initial amount of £30 on the card. All subsequent top-ups must be for a minimum of £20. Initial payments and top-ups may be made by cash, credit card or debit card. Payments can be made: (i) in person; or (ii) over the phone; All the money transferred onto your Hive Card has a 6-month expiry period. After 6 months from the date on which you upload money to your Hive Card, any unused money will no longer be valid. Once money has been transferred onto a Hive Card the money cannot be refunded, even if you do not use the money you upload.
Hive cards are valid for use only by the named holder, although you may use your account to pay for services on someone else’s behalf.
We have a limited number of memberships available. Membership provides significant benefits and discounts. You may elect to pay for your membership on a “recurring” (payment month by month) or “up front” basis (payment in advance for a fixed period of 12 months).
Memberships are only for the benefit of the named account holder and are non-transferrable.
If you elect to pay for your membership on a “recurring” basis then your membership fee each month will be at our then prevailing membership fee rates. This membership option has a minimum of a three-month commitment. After the initial three months it is on a month by month recurring basis. This is an automatically recurring membership, if you wish to terminate this agreement you must give us at least 30 days written notice (email to firstname.lastname@example.org is acceptable) to ensure that no further payments are taken.
If you are on an up-front annual plan then this membership is not eligible for cancellation or refund and it cannot, in normal circumstances be transferred to another user. You can however suspend your membership in cases of illness, injury or pregnancy.
You can temporarily suspend your membership for one month in any calendar year.
Suspensions as a result of a medical reason or pregnancy may exceed this 30-day limit, when accompanied by a doctor’s note in the case of illness or injury. Requests for suspension should be sent to email@example.com.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and
shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Your Personal Information
Enquiries or Complaints
If you have any enquiries or complaints please email firstname.lastname@example.org
If you do not believe that your complaint has been dealt with satisfactorily then you can escalate it to the Head of Studio.
Any safeguarding issues should be reported to the Head of Studio, see our Safeguarding Policy for more details.